Refund Policy

This Refund Policy explains how TradeTraxs LLC("TradeTraxs," "we," "us," or "our") handles subscription billing and refunds for paid TradeTraxs plans (including TraxPro).

This policy should be read together with our Terms of Service. If you have questions, contact us at support@tradetraxs.com.

TradeTraxs subscriptions are billed in advance on a recurring basis according to the plan you select (for example, monthly, six-month, or yearly).

Because users receive immediate access to premium features upon subscribing, all subscription purchases are final and non-refundable, except where required by applicable law.

If you cancel your subscription, you will continue to have access through the end of your current billing period. Your subscription will not renew after that period.

Deleting your account does not automatically cancel your subscription. Cancel billing through the Stripe Customer Portal or the cancellation method provided in the Service if you wish to stop future charges.

If you believe you were charged in error, please contact TradeTraxs Support at support@tradetraxs.com before initiating a chargeback so we can investigate and resolve the issue.

TradeTraxs reserves the right to issue refunds at its sole discretion in exceptional circumstances.