Refund Policy

This Refund Policy explains how TradeTraxs LLC("TradeTraxs," "we," "us," or "our") handles subscription billing and refunds for paid TradeTraxs plans (including TraxPro).

This policy should be read together with our Terms of Service. If you have questions, contact us at support@tradetraxs.com.

TraxPro subscriptions are billed in advance on a recurring basis according to the plan you select (for example, monthly, six-month, or yearly). On iOS, purchases are processed by Apple through the App Store. On the website, Stripe processes web subscription payments.

Because users receive immediate access to premium features upon subscribing, all subscription purchases are final and non-refundable, except where required by applicable law.

If you cancel your subscription, you will continue to have access through the end of your current billing period. Your subscription will not renew after that period.

Deleting your account does not automatically cancel your subscription. Apple subscribers should cancel in iOS Settings → Apple ID → Subscriptions. Web subscribers should cancel through the Stripe Customer Portal or the cancellation method provided on the website if you wish to stop future charges.

For web (Stripe) charges, if you believe you were billed in error, contact TradeTraxs Support at support@tradetraxs.combefore initiating a chargeback so we can investigate. For Apple App Store purchases, refund requests are handled by Apple according to Apple's policies (for example, through Report a Problem in your Apple account).

TradeTraxs reserves the right to issue refunds at its sole discretion in exceptional circumstances.